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I’ll be presenting a talk on a new topic for me at this year’s Content Convergence and Integration Conference on March 14th. The subject I’ve chosen is Service Design – a new term for designing and integrating all the various touchpoints of a brand into a new networked service.
It’s a fairly new approach to interactive design but one that seems widely accepted in Europe and something I heard a lot of talk about at the London Design Festival I attended in the fall of 2007.
Come on by, the conference is at the Sheraton Wall Centre and has a lot of great speakers.

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